97 East Wilson Bridge Rd.
Worthington, OH 43085
Monday- Friday 9am-8pm
Varies per technician
Balance Beauty Spa requires a credit card to reserve your appointment. However, you will not be charged anything until after your service is completed unless the cancellation policy is broken.
Your appointment time is reserved exclusively for you, so please understand that "no-shows" and late cancellations are an inconvenience to both our professionals and turned-away clients. When late cancellations and no-shows happen, our professionals miss out on the possibility of filling the appointment time, their expected income, and other clients lose the opportunity to receive services. We do our best to highly value your time and give you the best spa experience. Our time is also valuable and we thank you for respecting that. When possible, please cancel your appointment a week in advance to allow ample time for another guest to fill your appointment spot. Thank you!
We understand emergencies happen... If you cancel within 24 hours, you may be charged up to 50% of the service cost. (No-show/No-call or emails may be charged up to 100% of the service cost (so please sign up for email &/or text reminders when booking.)
If you need to cancel your appointment for any reason (emergency, sickness, schedule change, etc.) we request you let us 48 HOURS PRIOR TO YOUR APPOINTMENT or 50% of the treatment(s) will be charged. Same day cancellations may be charged 100% of the treatment(s) price. Appointments must be canceled with a call, text or email. NOT on a social media platform.
*Exception* We understand that life happens, and guests (may) receive one "free pass" based on the situation and their past kept appointments. This "free pass" is not extended to new guests.
LATE POLICY - If you do not show up for your appointment within 10 minutes of your reserved appointment time, we will need to consider that a "no-show" and will need to reschedule your appointment. If for some reason we are able to still fit in your appointment, your appointment may be shortened and you will still be charged your full treatment price. NO SHOW POLICY - If you do not call or show for your appointment within 10 minutes of your appointment time you will be charged 100% of your treatment(s) cost and will not be able to book any future appointments.